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Senior Project Manager (Contract)

Harrods

Project managed an RFP Procurement process, where vendors were invited to tender to offer contract catering services for staff food service outlets across Harrods flagship store, head office and distribution centre. I managed this process through to vendor selection, working with the project SteerCo and wider SME stakeholders.
I also offered wider project and change management services across other portfolio projects, on a consult basis rather than full project management ownership.

Key contributions and successes:

  • Developed detailed scope requirements and RFP Brief for prospective vendors.
  • Managed complex stakeholder management across various departments and suppliers.

Project Manager (Contract)

Greene King

Led a cross-functional project team in order to design and business case a brand transformation of an existing pub/restaurant brand. Covering all aspects of Planning, Governance, Resource and Reporting. The Project SteerCo included relevant stakeholders including CMO and MD. Working closely with the Brand Project Sponsor, my Project Coordinator and I worked with Subject Matter Experts from across Brand, Marketing, Operations, Food/Drink Development, Finance, Insight and People (HR). Taking the project from the Discovery stage, through Design to gain CAPEX approval from the investment board.

Key contributions and successes:

  • Investment approval for 7-figure brand transformation.
  • Effective risk management and critical path alignment across a multi-functional project team.

Project Manager (Contract)

Seraphine

Initially brought in to deliver a new product launch across the UK, EU and US markets. Working with teams across Buying, Merchandising, Operations, Tech, Legal and Finance; I developed and led a delivery group of workstream leads.
My responsibilities were then further contracted, working alongside the COO, CTO and other senior stakeholders – to support Discovery, Design, Business Case and Implementation planning for several additional projects. This included a new CRM ticket platform and a Cloud Database Migration initiative.

Key contributions and successes:

  • Successful, new-to-brand, product launch planning and coordination.
  • Handed over a detailed business case and implementation plan for the CRM platform.
  • Effective stakeholder management across PMO and C-Suite level.

Project Manager (Contract)

Evri

Management and coordination across several workstreams related to peak final mile performance and preparations. Utilising data analysis, stakeholder management and critical path planning to ensure all elements of delivery are prioritised, sequenced and delivered to schedule.

Key contributions and successes:

  • Improved end-of-life metrics (successful parcel delivery) compared to the previous year.
  • Creation and implementation of a new KPI dashboard, used by the Executive management team to track daily performance and ensure prioritisation of the risk mitigation approach.

Senior Project Manager (Contract)

Fortnum & Mason

Project leadership and delivery of a major physical and digital refurbishment initiative for the 3rd floor of the iconic Piccadilly store, including a new bar, food and drink studio, a dedicated hampers retail space and technology improvements for the retailer.
Working across multiple departments and workstreams in order to deliver a major £multi-million scope. Engaged collaboratively with stakeholders, regularly reporting to secure sound business decision-making, across a variety of Project and Programme Governance requirements.
My time with Fortnums was then extended to support a Pop-Up Beach Hut experience on the Cornish Coast. Working with both the Property and Marketing teams, I delivered this both on-site and remotely with local contractors to a limited budget and timescale.

Key contributions and successes:

  • Project-led delivery, including RAID log, design approval, budget, comms and operational readiness.
  • Achieved on-time delivery, to budget, and received very positive feedback from senior stakeholders.
  • Work cross-functionally in order to deliver at pace, a series of exceptional customer experiences.

John Lewis Partnership (John Lewis and Waitrose)

Retail Development Lead

Engaged as the Lead of a newly formed team of business development professionals, with a clear remit to deliver significant change and transformation across retail stores. By reporting directly to the Retail Directors; I utilised data analytics, status reporting, senior stakeholder management and governance. I also championed diversity and inclusion.
Managed multiple senior stakeholders, conflicting priorities and resources, designing and implementing complex, people-focused change that delivered significant opportunities or risk mitigations. I used my coaching, mentoring and delegation skills to develop a self-sufficient, highly effective team.

Key contributions and successes:

  • Co-led the business sponsorship for an organisational change of over 2,500 shop leadership roles across 360+ shops, saving multi-million pounds annually whilst promoting significant efficiency and customer gains.
  • Built an assurance project relating to working time, pay and conditions for senior retail stakeholders.
  • Co-ordinated early engagement between a new rental property development programme and JLP.

John Lewis, Head Office

Operations Manager

Operational business leadership for developing and delivering a ‘fit for purpose’ stock operations strategy for John Lewis shops. Took the lead in delivering a series of continuous improvement (CI) and project-based initiatives to improve quality, customer experience and staff efficiency, such as the delivery of a retail handheld device replacement.
Focused on delivering improvements across IT capabilities, operational shop efficiency, annual stocktaking, financial control, and legal compliance. Engaged collaboratively with key stakeholders across the retailer.
Monitored retail operational performance, including day-to-day management, budgets, schedules and KPIs. Secured positive feedback from partners in shops, improving communication & automating manual tasks.

Key contributions and successes:

  • Full project lifecycle management and delivery, including project planning, scope, risks and issues.
  • Managed and led a centralised team of specialists in delivering operational and strategic targets.
  • Improved stocktake, inbound stock and replenishment, price ticketing and other related admin tasks.

John Lewis Head Office

Project Manager

Project leadership and delivery, engaging on a portfolio of projects for a major UK multi-channel retailer, engaging collaboratively with stakeholders and managing end-to-end delivery, including planning & scope.
Communicated clearly with end users, creating and delivering project business cases and delivery plans, with projects ranging from just a few weeks through to major multi-year project deliveries. Responsible for all aspects of project risk management, resource deployment, scheduling, financial controls and benefits realisation. Leadership, management & motivation of a multi-functional team of project staff, including team mentoring.

Key contributions and successes:

  • Delivered the £1.2m Place to Eat Concepts Project, improving space utilisation and new concepts in shops.
  • Championed the development of a new iOS App for Shop Floor use, a £500k capital investment.
  • Project-led two physical estate projects to implement new foreign exchange (FOREX) desks and safes into 9 branches, with a total budget of £435k CAPEX.

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